At Heritage Autopro, we take pride in the incredible quality of our mechanical work and customer service. Every day we are humbled by the loyalty and quality of our amazing customers. To prove these points, we wanted to tell you about the awards we’re receiving this year as they roll in.
First in: Consumer’s Choice Awards!
We are part of the Napa Calgary and Southern Alberta Area Automobile Repair group, and as such, have won the highest award possible from Consumer’s Choice Awards. According to their site:
“Through the gathering of unbiased consumer opinions, calculated and vetted by some of North America’s leading market research firms, Consumer Choice Award has Awarded Napa Auto Pro as Calgary & Southern Alberta Area’s BEST Automobile Repair company. For over 30 years, Consumer Choice Award has been recognizing and promoting business excellence in Canada. We help consumers buy better, and we’re proud to award Napa Auto Pro the ONLY winner in their category in Calgary & Southern Alberta Area.”
Next Up: J.D. Power!
Great news! According to J.D. Power, NAPA AUTOPRO remains number one in customer satisfaction among independent repair shops, with a score of 827 out of 1,000. That’s a 16-point improvement over 2019!
We’re pleased to share that we’re well ahead of the industry average and all dealerships, with the exception of one very high-end dealership. To stay at the front of the pack, we’ll continue offering top-notch customer service and sweating the details when it comes to the following:
▪ Appointment booking
▪ The quality of our services and facilities
▪ Interactions with technical advisors
▪ Vehicle delivery
▪ Shop layout
So thank you, to all of you who took part in voting, and to all of the rest who trust us with caring for your valued vehicles, we couldn’t be happier to do it.
Give us a call if you need any help with your vehicles – we’re here to keep our customers happy!
Heritage Dr SE. Location:
8304 Fairmount Dr, SE
Calgary, AB, T2J 7B4
Chinook SW Location:
203, 58 Ave. SW
Calgary, T2H 0A5